Technical Lead
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Location: Singapore
Working Hours: Sunday to Thursday | 11:00 AM to 7:00 PM
This is not an internal IT role.
This is not a helpdesk position.
This is a vendor-grade technical leadership role operating at OEM engineering standards, supporting mission-critical server and storage environments across multiple regions.
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ABOUT THE ROLE
Maintech is looking for a hands-on Level 3 Subject Matter Expert who can take full ownership of complex technical escalations, perform deep troubleshooting and root cause analysis, and provide final technical direction for critical customer issues.
You will act as the senior technical escalation point for incidents that cannot be resolved by L1 and L2 teams.
This role requires:
• Strong analytical and troubleshooting capability
• Technical ownership from investigation through resolution
• Confidence in making decisions during critical incidents
• Strong customer and cross-functional communication
• The ability to operate effectively in mission-critical environments
This is not a ticket coordination or pure people management role. The successful candidate must remain technically hands-on.
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WHAT YOU WILL OWN
L3 Technical Escalation
• Take ownership of complex incidents escalated by L1 and L2 support teams
• Serve as the senior technical escalation point for high-impact, recurring and business-critical issues
• Assess technical impact, urgency, risk and resolution priorities
• Provide final technical direction and drive incidents through to closure
• Work with engineering teams, vendors, product teams and regional SMEs when required
Deep Troubleshooting and Root Cause Analysis
• Analyze system behavior, logs, error messages, configurations and performance data
• Identify the actual root cause instead of providing only temporary workarounds
• Validate findings through evidence, testing and technical analysis
• Develop corrective and preventive actions to reduce recurring incidents
• Clearly distinguish between service restoration and permanent resolution
Major Incident and Critical Issue Management
• Participate in major incident calls and technical war rooms
• Provide technical direction and recommendations during critical incidents
• Support rapid decision-making under time-sensitive and high-pressure conditions
• Communicate incident progress, technical risks and recovery plans to customers and internal stakeholders
• Complete RCA reports, incident reviews and follow-up improvement actions
Technical Solutions and Risk Assessment
• Recommend remediation, upgrade, migration or infrastructure improvement solutions
• Assess technical risks and potential business impact before changes are implemented
• Support complex deployments, migrations, upgrades and system integration activities
• Ensure proposed solutions comply with customer SLAs, security policies and operational procedures
• Provide technical recommendations that improve system stability, performance and reliability
Knowledge