
Technical Manager
2 weeks ago
We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.
As part of a Customer Success Team, you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure customer success in their digital transformation journey.
You will serve as the key technical contact and advisor to our customers throughout their implementation of the Backbase platform.
As a Technical Manager, you should be a tech-savvy professional capable of explaining technical details to non-technical audiences and engaging in technical discussions with developers as well as executive stakeholders.
You should bring technical, product, and business knowledge to ensure successful platform implementations and foster strong customer relationships.
What you'll do
Define and drive clients’ overall technical strategy using your expertise;
Respond promptly to product-related queries, engaging stakeholders within Backbase;
Travel to clients and build relationships with key stakeholders, including lead architects and C-level executives;
Advocate for the client internally and communicate their voice within Backbase;
Identify opportunities for better product adoption, guide on best practices, and align requirements with R&D roadmap;
Collaborate with R&D to incorporate customer feedback and identify new features or products;
Analyze customer needs and suggest upgrades or additional features;
Work closely with Support, Product Engineering, and Implementation teams to ensure successful deployments.
Who you are
10+ years of overall experience, including 5+ years in management with a strong technical background;
Excellent communication skills, able to convey technical concepts clearly to diverse audiences;
Hands-on experience in building and designing enterprise software, with digital transformation projects in financial institutions being a plus;
Experience with our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, Swift; Cloud certification (e.g., AWS Certified Solutions Architect) is a plus;
Advocate for Agile methodologies with the ability to explain their benefits and challenges;
BSc/MSc in Computer Science or a relevant field.
We are a lively, friendly, and diverse team that celebrates achievements, shares jokes, and enjoys food, movies, traveling, and sports.
Perks & Environment
Modern office with a great vibe, weekly Fridays with beers and snacks, and opportunities to connect with neighbors.
Benefits
Social security savings plan (Central Provident Fund), free refreshments and snacks, and high-spec Macs and tech setup provided.
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