Critical Facility Operations Engineer

5 days ago

Singapore PERSOL Full time

Critical Facility Operations Engineer (Data Center)We are seeking a Global Operations Systems Engineer to provide day‐to‐day technical support and triage for Data Center Operations Systems. This role involves troubleshooting, incident escalation, and collaboration across internal teams to ensure smooth operations of mission‐critical systems. Job Scope Deliver Level 1 & 2 support for 24/7 Data Centers, including BMS, EPMS, and OT devices. Participate in a weekly rotating on‐call schedule. Provide proactive and reactive assistance to internal customers. Troubleshoot and resolve issues in the operations environment, escalating when necessary. Handle incoming calls and tickets, ensuring timely triage and resolution. Detect and analyze alarms, perform basic fault isolation, and elevate to Tier III when required. Collaborate with Service Desk, IT Systems, and Networking teams for cross‐functional issue resolution. Maintain accurate and timely ticket updates and documentation of incidents and maintenance activities. Ensure compliance with internal OLA and KPI standards. Continuously update technical knowledge through training and professional development. Qualifications/Skills Required Bachelor's degree in Computer Science, Engineering, or related field, or 5+ years of equivalent experience. 3-5 years of experience providing customer service or technical support or equivalent and experience in a 24/7 remote support role and Data Center operations. Strong knowledge of BMS, EPMS, DCIM, and alarm delivery systems (Schneider Electric, Automated Logic, Tridium, Siemens, Honeywell, Johnson Controls). Familiarity with communication protocols: Modbus, BACnet, MQTT, SNMP, Web Services. Experience with hardware integration and troubleshooting critical infrastructure (Electrical/HVAC). Well established knowledge of Data Center infrastructure. Ability to drive internal support teams, troubleshooting and routine training & system orientations across all systems supporting daily operations. #J-18808-Ljbffr

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