44437 ServiceNow Specialist

4 days ago

singapore half the sky Full-time

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Key Responsibilities:

ServiceNow Implementation:
Implement scalable ServiceNow solutions that align with digital transformation goals.
Customize and extend the platform to enhance efficiency, automation, and user experience.
Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
IT Service Management (ITSM) and IT Operations Management (ITOM):
Enhance operational visibility, event management, and orchestration to streamline IT operations.
Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
Customer Service Management (CSM):
Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
Integrate CSM with other ServiceNow modules to create a unified customer service approach.

Job Requirements:

ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
Proficiency in ServiceNow development and CI/CD practices.