Property & Energy Major Loss Lead, Asia

Join to apply for the Property & Energy Major Loss Lead, Asia role at AIG . At AIG, we are reimagining the way we help customers to manage risk. Join us as a Property & Energy Major Loss Lead, Asia to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How You Will Create An Impact To lead the technical management and oversight of the Property, Energy and Construction claims portfolio for Asia. This includes managing a team of 'Severity' level claims adjusters, acting as an escalation point for claims technical matters, and overseeing a framework for identification and management of severity claims within Asia. Lead engagement with APAC Business Leads and International/ Global Claims Management for the Property, Construction and Energy portfolio, ensuring the technical development of AIG Claims throughout Asia. Additionally, support the Head of Claims APAC in the wider strategic management of the Property Construction & Energy claims response across the region, acting as thought leader to both internal and external stakeholders. Duties And Responsibilities Functional Responsibilities: Oversee the management of all major loss claims in Asia to include: Manage the allocation of claims to the best technical experts within country and/or within the major loss team; Develop appropriate management plans for major loss claims leveraging capabilities located within both country and major loss teams; Manage the tracking and reporting on major loss claims; Oversee all Claims valued at more than $100,000 which are subject to a Coverage Dispute Provide a technical escalation point for all claims examiners in Asia. Review and resolve all coverage inquiries or technical support requests from country teams. Keep the Head of Claims APAC advised of key major loss developments and wider portfolio trends. Be a key Property & Energy Claims contact for Global, Regional and Country Property & Energy claims colleagues and other senior stakeholders. Drive and support the technical development of regional Property & Energy claim staff through formal educational programs/seminars and complex case collaboration. Represent AIG as the Regional Property & Energy claim lead for Asia for broker/customer relationship & engagement, supporting the business on existing accounts/programs as well as new business opportunities & presentations and conduct requisite stewardship meetings. Support regional Multi-National Accounts and act as liaison as needed between producing and local offices. Set and agree claims financial authority for examiners throughout Asia ensuring team empowerment is balanced against governance and management oversight. Lead development and execution of strategic initiatives as part of the APAC Claims Leadership Group to include: Regional efforts aimed at mitigation of indemnity and expense spend in Property Construction & Energy claims by identifying opportunities for greater efficiency, cost effective use of resource and streamlining claims processes/requirements for volume business lines. Improved management of regional vendors/business partners to claims, including the establishment of a regional panel consistent with Global Property & Energy Claim Leaders. Identify and communicate environmental risks relevant to Severity claims segment and the wider line of business. Fully participate within the team of cross‐class claims thought leaders, differentiating AIG through technical expertise. Support Global Property & Energy claim leaders in the development of regionally applicable technical loss handling standards, claim handling and GQA standards. Periodic claims audit/review of APAC Property & Energy claims offices/operations. Review and develop remedial action plans for significant GQA & OFR findings to correct deficiencies and minimize financial/operational impact. Maintain 'Best Practice' guidelines for the Property Construction & Energy Claims. Set and establish AIG claims handling protocols for regional Catastrophe and disaster response. Accountabilities: Effective management of and resolution of Severity level claims handled by team adjusters. Accurate and consistent reserving and financial control of Severity Claims. Mitigation of indemnity and expense spend in 'Severity' claims. Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Severity claims segment. Personal Development / Succession Planning for individuals within the Severity team. Managing compliance with governance standards and regulatory requirements within the Severity team. Proactive and effective communication with and alignment to all relevant stakeholders. Managing / controlling GOE budget within the Severity COE. What You'll Need To Succeed Significant years of experience in multi‐national claims handling & management of technical issues within Property & Energy area. Experience in Property & Energy Knowledge & leading improvements in customer experience. Demonstrates accuracy and consistency in Reserving & Financial Control. Strong policy language interpretation skills enabling accurate and consistent policy wording interpretation. Experience in negotiation, mediation, arbitration and ADR skills. Experience of working with markets and external stakeholders on large and complex claims issues. Strong claims management experience and communication skills. Must be able to address both internal and external audiences. Experience in conducting technical claims audits and production of detailed findings and recommendations. Demonstrates catastrophe management experience. Demonstrates awareness of emerging Risk. People and team management experience, including proven ability to manage remote team members across multiple locations. Ability to positively influence stakeholders at every level both internally & externally in a multi‐cultural environment. Highly effective communicator (written, verbal, presentation, training). Broad range of leadership competencies, from direction and pace setting to coaching and effective listening. Ability to provide direction and leadership internally while marketing AIG claims expertise both internally and externally. Enjoy Benefits That Take Care Of What Matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security, as well as your professional development. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far‐reaching property casualty networks. Join us — across our operations, we are thinking in new and innovative ways to deliver ever‐better solutions to our customers. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Functional Area Claims Senior level Mid-Senior level Employment type Full‐time Job function Sales and Management Industries Insurance #J-18808-Ljbffr