Customer Support Associate

4 days ago

Singapore National Healthcare Group Polyclinics Full time

Company description:
National Healthcare Group Polyclinics
Job description:
What you'll do as a Customer Support Associate
Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.
Profile description:
Skills crucial to success in this role
At least 1 year of professional customer service experience in a call centre will be preferred
Excellent communication skills and telephone etiquette
Passion for service excellence
Computer literate, with good typing and active listening skills
Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
A strong team player and able to work in a fast-paced and dynamic environment
Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule
Note:
This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
This position will ultimately be based in StarHub Green (Nearest MRT: Macpherson).
Candidates with relevant years of experience could be considered for a senior role.
Preferred Qualification
GCE 'O'/'A' Level or Diploma (Polytechnic)
Why you should join us
National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.
We care for our employees and foster a culture anchored on our core values as shown below:
People-Centredness:
We value diversity, respect each other and encourage joy in work.
Integrity:
We commit ourselves to the highest standards of ethical conduct.
Compassion:
We care with love, humility and empathy.
Stewardship:
We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work.
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