Senior Client Services Manager, GBM
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At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
The Client Service Manager will work closely with the Client services Leads/ Client Services Director in driving and delivery operational excellence to achieve client retention &/or organizational outcomes. The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conduct employees' communication sessions/ presentations. Develop client-related initiatives to provide a broad approach to benefits consulting Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers. Responsible in meeting the critical metric set for the year.
Consulting
Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits. Ensure smooth implementation of all client-related initiatives Champion Aon United Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients. Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
Service Delivery
Support Client initiatives and drive strategic engagement with clients Implement strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost or additional fee negotiation Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams Create and maintain strong relationships with key external vendors including insurers and specialty providers Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met Ensure team is able to hold client relationships and deliver service within clients' expectations Work on issues and develop conclusions to implement solutions that impact clients and department Ensure prompt
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