Senior Quality Engineer
16 hours ago
tampines, east, singapore country
jabil circuit (singapore) pte. ltd.
Full-time
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Senior Quality Engineer (Product & Customer Quality)
Job Summary
- Lead quality assurance and customer quality activities to ensure products, processes, and systems consistently meet customer, regulatory, and organizational requirements. Drive continuous improvement initiatives, manage complex quality issues, lead cross-functional problem-solving teams, and serve as the key quality representative for customers, suppliers, and internal stakeholders.
Key Responsibilities
Quality Management System
- Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001, ISO 13485 (where applicable), customer-specific requirements, and applicable regulatory standards.
- Drive quality system effectiveness through audit readiness, compliance monitoring, and continuous process improvement initiatives.
- Provide guidance and mentorship to engineers, technicians, and functional teams on quality requirements and best practices.
Customer Quality Management
- Act as the primary quality interface for assigned customers and lead customer quality reviews, issue resolution, and performance improvement activities.
- Manage customer complaints, quality escalations, and customer scorecard performance.
- Lead customer audits and coordinate responses for audit findings and corrective actions.
- Problem Solving & CAPA
- Lead complex investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, DMAIC, and Fault Tree Analysis.
- Drive CAPA activities and ensure timely implementation, effectiveness verification, and sustainable closure.
- Analyze quality trends and data to identify systemic issues and preventive improvement opportunities.
Product and Process Quality
- Lead NPI, technology