Senior Quality Engineer

16 hours ago

tampines, east, singapore country jabil circuit (singapore) pte. ltd. Full-time

Senior Quality Engineer (Product & Customer Quality)

Job Summary

  • Lead quality assurance and customer quality activities to ensure products, processes, and systems consistently meet customer, regulatory, and organizational requirements. Drive continuous improvement initiatives, manage complex quality issues, lead cross-functional problem-solving teams, and serve as the key quality representative for customers, suppliers, and internal stakeholders.

Key Responsibilities

Quality Management System

  • Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001, ISO 13485 (where applicable), customer-specific requirements, and applicable regulatory standards.
  • Drive quality system effectiveness through audit readiness, compliance monitoring, and continuous process improvement initiatives.
  • Provide guidance and mentorship to engineers, technicians, and functional teams on quality requirements and best practices.

Customer Quality Management

  • Act as the primary quality interface for assigned customers and lead customer quality reviews, issue resolution, and performance improvement activities.
  • Manage customer complaints, quality escalations, and customer scorecard performance.
  • Lead customer audits and coordinate responses for audit findings and corrective actions.
  • Problem Solving & CAPA
  • Lead complex investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, DMAIC, and Fault Tree Analysis.
  • Drive CAPA activities and ensure timely implementation, effectiveness verification, and sustainable closure.
  • Analyze quality trends and data to identify systemic issues and preventive improvement opportunities.

Product and Process Quality

  • Lead NPI, technology