Customer Service Advisor

2 weeks ago

singapore Sime Motors NZ Full-time
## Customer Service AdvisorApplylocations: Singapore | Central Singapore | SD Performance Center (OSG1)time type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Company :Vantage Automotive Limited"Build the Future of Automotive with Us."As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.What You’ll Be DoingAs a Customer Service Advisor, you’ll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service.
* Responsible for daily intake of cars for servicing.
* Always ensure and uphold service image.
* Assisting in achieving higher service levels through various action plans constantly implemented.
* Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
* Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
* Perform invoice closing.
* Preparation of quotation when required.
* Provide excellent customer service to customers.
* Actively deliver good results from VOC survey with strong response rate and promoter scores.Who We’re Looking For* Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry.
* NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)
* Valid Class 3 driving licence
* Strong customer service background, prior experience in the Automobile industry is an advantageWhy Join Us at Sime Motors?* Be part of a trusted brand with a regional footprint.
* Work with cutting-edge automotive technology.
* Grow your career in a supportive, performance-driven culture.
* Enjoy structured training, career progression, and employee benefits.