Network Engineer
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Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.
Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn‑key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).
Job Description
Role - Network Engineer
- 1+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)
- Manning of Network Support Desk
- Manage shift operations - Break rotation, tardiness, SOPs are followed
- Point contact for issues happening within his/her shift
- Highlight any key shift issues or areas for improvement and provide recommendations on how to improve
- Perform Network monitoring and fault rectifications of all detected alerts
- Ensuring daily checklist are completed timely and correctly
- Attending to Service/Change Requests
- Manage escalation in accordance to defined process
- Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner
- Required (one or more of the following): Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry certificates
Additional Information
All your information will be kept confidential according to EEO guidelines.
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