Retail Manager
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Location:
Orchard Industry : Retail (Interior Department : Bed Linen/Bath Towels/Floor Mat/ Reed Diffusers) Working time/Hours: 5 days work week inclusive of PH and weekends 930-630pm & pm
Benefits:
Basic + Allowances + Variable Bonuses + AWS Basically, your duties as
Retail Manager
are as follows:
Sales Floor Operation, Staff Management and Customer Service 1. Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets. Keep up-to-date on store information and product knowledge to promote services of the company employing a consistently high level of service. 2. Stationed on sales floor during store operation hours to lead and motivate sales staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit and stock targets ensure that staff and promoters adhere to company policies, rules and regulations. Lead and motivate section's staff to carry out their duties effectively and efficiently and to achieve profit and sales targets. 3. Ensure that sales area, fitting rooms, stock rooms, showcases and fixtures are always clean and tidy. Ensure also that merchandises on display are clean and neat and that sales staff and promoters observe safety procedures. Control and maintain procedures for fitting rooms. 4. Conduct On-The-Job training
- coach staff on service etiquettes, selling techniques, merchandise knowledge, grooming standards and provide POS training. Check on staff and promoters' performance and discipline. Ensure that all staff and promoters provide the highest level of service to customers adhere to company policies, rules and regulations behave according to business etiquette and standards set by the company and that all staff and promoters are properly dressed and groomed. 5. Effective planning of monthly staff rosters for department manager's approval ensure optimal management of manpower strength. 6. Handle and resolve customers' enquiries and complaints expeditiously. Develop regular customers, update and maintain their records, know them by their names and their shopping interests, research customers' profiles and obtain their feedback. Maintain and update data
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