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Sales and Service Engineer

3 weeks ago

Singapore Servicom Medical Singapore Full time

Direct message the job poster from Servicom Medical Singapore
Human Resources Positions at Servicom Medical Singapore
Job Overview
This role is responsible for driving company sales and coordinating all technical, after service sales and administrative support activities.
Deliver effective day-to-day on-site support, advice, guidance, diagnosis, repair and timely problem resolution for customers.
Job Responsibilities:
Handles after sales enquiries, maintenance contracts, preparation of quotation, negotiation and all other follow up actions as required.
Proactively engaging with customer on service sales and technical query to assist sales team to achieve sales growth target and maintain good relationship with clients.
Provides technical supports during site installation, troubleshooting, testing and commissioning.
Manage day to day customer's escalations and resolutions, ensuring all customer issues are resolved timely and meeting service SLA (Service level Agreement).
Conducts daily or weekly service review with other departments and ensuring action plan is in place to address outstanding issues.
Manage and communicate with the manufacturers on product complaints, and handle RMA issues.
Coordinates and manages preventive maintenance (PM), operational and technical training schedule for doctors, nurses and BMEs.
Provide and lead the team to perform smooth daily functions and activity planning, ensuring that daily operations and service delivery are properly executed.
Provide internal training, all are well trained and equipped with skills to effectively provide on-site troubleshooting, service & repair, incident management and IT support.
Support sales with technical knowledge, service contract pricing and necessary information during tender project
Education and Skill Requirements:
Min Degree in Engineering (Electrical & Electronic) or equivalent
A minimum of 3 years commercial experience in Electrical/Electronic Industry is required, with at least 5 years' experience as a Senior Engineer delivering to an external end-customer in the Electronic/Electrical/Medical and Aesthetic domain.
Senior role: min 2-3 years of experience as a Team Lead with direct people management role.
Strong understanding of Standard Electrical Schematic Diagrams, able to perform System, Hardware Testing and Troubleshooting.
Ability to work in a fast-paced, self-directed, multi-task and work productively in a pressurized environment.
Decision-making, problem resolution, creative thinking skills and attention to detail.
Service minded with passion and patience for handling customers.
Good leadership with strong self-discipline with initiative and learning spirit with positive attitude, teamwork and responsibility.
Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
Effective spoken and written communication in English.
Willing to travel overseas/outstation for training.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Medical Equipment Manufacturing
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