WAITER / WAITRESS

Customer Service

• Greet guests and seat them when needed
• Present menus and answer basic questions
• Take accurate food and drink orders
• Check in with guests during the meal
• Handle guest concerns or requests promptly

Food and Beverage Service

• Deliver food and beverages to the correct tables
• Ensure orders are served correctly and on time
• Refill drinks and bring additional items as needed
• Clear plates and reset tables between guests

Communication and Coordination

• Relay orders to kitchen staff clearly
• Coordinate timing with the bar and kitchen
• Inform guests of specials and menu changes
• Work with teammates to maintain smooth service

Cash Handling and Transactions

• Present checks and process payments
• Handle cash, cards, and tips accurately
• Follow procedures for opening and closing checks

Cleanliness and Safety

• Keep dining and service areas clean and organized
• Follow food safety and hygiene standards
• Maintain clean utensils, glassware, and table settings
• Report spills or hazards to prevent accidents

Operational Support

• Restock napkins, utensils, and condiments
• Assist with opening and closing tasks
• Support teammates during busy shifts
• Attend team meetings and training sessions