Customer Solutions Architect

2 weeks ago


Singapore Teradata Group Full time

Customer Solution Architect

Overview

The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing ARR through technical progression.

Key Responsibilities

Customer Advocacy and Relationship Leadership

  • Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors.
  • Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve

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