INFOGAIN SOLUTIONS PTE. LIMITED

2 weeks ago


Singapore INFOGAIN SOLUTIONS PTE. LIMITED Full time

Roles & Responsibilities Role: Production Support Analyst Job Requisition Number: IS-69377 Job Level: 3 – 5 years of relevant experience (L2) Location: Singapore Key Responsibilities: · Investigate production issues, respond based on production defect severity SLAs. · Manage and respond to users in a timely manner. · Log incident ticket for production issues and user queries · Follow up on defect and incident closure and meet incident closure KPI. · Make sure system availability as per respective agreed SLA. · Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. · Provide support for annual Disaster Recovery (DR) exercise for supported applications. · Provide support to System Engineers on server level patches / upgrade as and when applicable. · Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor · Knowledge with Market Data, and Genos monitoring setup and dashboard configuration · Ensure application incident & task documentation is properly updated for each production release. · Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, professionalism and attention to detail. · Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc. · Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler · Good to have understanding and experience of ITIL methodology (service operation) Key Requirements: Prior hand-on production support experience of OPEN Systems/AS4000 Good support knowledge in either one of the retail or wholesale



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