ServiceNow Architect

Position Summary A ServiceNow Architect is an expert in evalauting, designing and implementing communication and collaboration solutions for different platforms and environments. They can specialize in assessment, design, consulting, implementation, migration or delivery of these solutions. They also create documentation, provide estimations and support sales and solutions teams. As a ServiceNow Architect, you'll be responsible for applying deep expertise across the ServiceNow platform—including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery, Security Operations (SecOps), and Governance, Risk, and Compliance (GRC)—to deliver impactful solutions You will use your architectural knowledge and consulting experience to assess client needs, design scalable and secure ServiceNow architectures, define roadmaps, and guide delivery teams. Strong communication and leadership skills are critical to articulating the business value of ServiceNow solutions and managing senior stakeholder expectations. Responsibilities Lead architectural design for large-scale ServiceNow programs, including integration with legacy and modern enterprise systems. Define and enforce platform governance, development standards, and design principles. Advise customers on best practices for platform adoption, upgrade strategies, and operating models. Balance speed-to-value with sustainable design, ensuring alignment with enterprise architecture, security standards, and regulatory requirements. Mentor consultants, developers, and engineers while driving delivery excellence. As a trusted advisor, you will not only ensure technical quality but also help clients realize strategic business outcomes—shaping the way organizations operate, collaborate, and innovate on ServiceNow. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who you are You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others. Required Qualifications & Skills 10+ years of IT consulting or enterprise architecture experience, with at least 5+ years in ServiceNow solution design and delivery. Proven experience delivering large-scale ServiceNow programs (multi-module, multi-region, multi-geo). Strong expertise in at least three ServiceNow domains: ITSM, ITOM (Discovery, Event Management, Service Mapping), ITAM, HRSD, SecOps, GRC/IRM, or CSM. Deep understanding of ServiceNow platform architecture, integration patterns, and data modeling. Experience with workflows, scripting (JavaScript), Flow Designer, and ServiceNow APIs. Familiarity with ITIL/ITSM processes, Agile/DevOps methodologies, and enterprise IT operating models. Strong stakeholder engagement skills, with ability to lead workshops, capture requirements, and translate business needs into actionable architectures. Experience defining governance models, delivery frameworks, and reusable accelerators (HLD/LLD, runbooks, integration patterns). Preferred Skills and Experience ServiceNow certifications such as CSA, CAD, or CIS (ITSM, ITOM, HRSD, CSM, SecOps, GRC). Exposure to AI/ML capabilities within ServiceNow (Predictive Intelligence, Virtual Agent). Experience in regulated industries (banking, healthcare, government) with compliance and security design. Business case development skills including ROI/TCO analysis for ServiceNow adoption. Experience leading global delivery teams, with onshore/offshore model coordination. Familiarity with cloud ecosystems (Azure, AWS, GCP) and enterprise integration tools (Mulesoft, Kafka, REST/SOAP APIs). #J-18808-Ljbffr