Technical Operations Engineer
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We deliver customer value with tailor-made IT infrastructure solutions and outstanding expertise.
Datwyler IT Infra is an internationally established company with headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Our company delivers first-class IT system solutions, products and services for data centres, fibre optic networks (campus, FTTx) and smart buildings. Datwyler was founded more than 100 years ago and employs a workforce of around 900 people.
Reporting To: Head of Technical & Operation
Employment Type: Full-time
1. Position Summary
Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.
2. Key Responsibilities
IT Support
- Provide first and second level IT support for internal users.
- Handle incoming support requests via phone, email, and ticketing system.
- Troubleshoot hardware, software, and network issues efficiently.
- Escalate complex incidents to the appropriate technical teams when necessary.
- Assist with user