Business Support Hotline Officer

14 hours ago


Singapore This is an IT support group Full time

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
The Business Support Hotline officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide support for account opening and account modification queries for Singapore Booked Portfolios from all Front members via phone and/or e-mail. He/she has to analyse and answer/handle the enquiry/request from Front members, as well as collaborate with subject matter experts from other units in the Bank, who are providing second level support.
YOUR CHALLENGE
Stakeholder / Client Management
“First point of Contact” for all queries in relation to account opening and account modification for Singapore Booked Portfolios
Perform preliminary checks of account documentation and identification documents for legal entities and complex individuals
Act as Subject Matter Expert to prepare and develop tools, checklists and other aides to support the account opening and account modification process for Singapore Booked Portfolios
General
Maintain the knowledge database of Business Support Hotline Team.
Document and maintain the Front members’ requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner
Analyse and answer/handle the enquiry/request from Front members, as well as collaborate with subject matter experts from other units in the Bank, who will provide second level support
Ensure activities performed are in compliance with relevant regulations and internal policies
Perform Independent Call Back to clients for High Risk Transactions as a form of anti-fraud deterrence
Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives
Support any ad-hoc tasks / requests as assigned from time to time
Regulatory Responsibilities &/OR Risk Management
Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
RANK APPLICABLE TO THE POSITION
Associate Manager / Associate Director
YOUR PROFILE
Personal and Social
Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
Meticulous and efficient working style
Ability to work under pressure
Able to work with minimal supervision and a team player
Proactive, hands-on and solutions-oriented
Good analytical and problem solving ability
IT savviness
Professional and Technical
Degree with at least 5 years of related banking working experience
Experienced in working with Clients, Relationship Managers, Banking Operations, Legal/Compliances, and other stakeholders within a Bank
Previous experience in Client Documentation functionality is preferred
Previous experience in managing a small team or deputizing for the Team Lead is also preferred
Previous experience in call centre and/or call back experience is an advantage
Good understanding of Banking and Financial Products
We are looking forward to receiving your full job application through our online application tool.
#J-18808-Ljbffr



  • Singapore Julius Baer Full time

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. The Business Support Hotline officer is a key member in the Client Service Network (CSN) team. He/she is responsible to...


  • Singapore Julius Baer Group Full time

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. The Business Support Hotline officer is a key member in the Client Service Network (CSN) team. He/she is responsible for...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job OverviewThis is a unique opportunity to work in a dynamic environment answering calls via a government hotline. If you are highly motivated, enthusiastic and possess excellent customer service skills, we want to hear from you.Key ResponsibilitiesAnswer calls via government hotlineReply emailsRequirementsCan commit for 2 monthsCan start ASAPNo call center...


  • Singapore BS BUSINESS SERVICES PTE. LTD. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Business Support Officer to join our team at BS BUSINESS SERVICES PTE. LTD.Key Responsibilities:Contact government departments, such as MOM, ACRA, and IRAS, to facilitate business operations.Assist in outdoor tasks, including accompanying clients to banks or picking up mail.Manage and...

  • Business admin

    4 weeks ago


    Singapore This Is An IT Support Group Full time

    We are seeking a highly organized and motivated Business Executive to join our team and provide crucial support in managing business operations. This includes recruitment and onboarding of new staff, as well as assisting with tasks related to business team management, insurance, and investment services. The ideal candidate will possess excellent...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job Description:We are seeking a skilled Business Support Officer to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD. The successful candidate will be responsible for supporting the administration of an existing security service contract.Key Responsibilities:Contract AdministrationVendor CoordinationInvoice ProcessingGeneral Administrative TasksThe...


  • Singapore This Is An IT Support Group Full time

    To man the FRC. The FRC is the first point of contact whenever a user seeks urgent assistance. Responsibilities: Receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor. Accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System). Ensure the completion of the...


  • Singapore RICHMOND BUSINESS CONSULTANTS PTE. LTD. Full time

    About the RoleRichmond Business Consultants PTE. LTD. is seeking an Office Support Specialist to join their team.Job OverviewThe successful candidate will be responsible for providing administrative support to various departments, ensuring a smooth operation of the office. This includes maintaining a tidy and presentable reception area and meeting room,...


  • Singapore BS BUSINESS SERVICES PTE. LTD. Full time

    About BS Business Services PTE. LTD.BS Business Services PTE. LTD. is a management consultancy services company based in Singapore. We offer various services to our clients, and we are looking for a reliable and skilled Admin Clerk to join our team.Job OverviewWe are seeking an experienced Admin Clerk to provide administrative support to our team. The...


  • Singapore GOAL SETTERZ BUSINESS SOLUTIONS PTE. LTD. Full time

    At GOAL SETTERZ BUSINESS SOLUTIONS PTE. LTD., we are seeking a highly skilled Office Support Specialist to join our team.The ideal candidate will have 1-2 years of experience in the same field and possess very good Microsoft Excel skills.This role involves handling general administrative duties, export documentation, and ensuring all tasks are completed...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    We are seeking a highly skilled Administrative Support Officer to join our team at Business Edge Personnel Services PTE LTD. The successful candidate will be responsible for providing front desk support to the General Office, handling administrative duties such as managing incoming and outgoing letters, packages, and deliveries.Key Responsibilities:Provide...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job Overview">We are seeking a highly skilled and experienced administrative support officer to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD.">About the Role">This is an exciting opportunity for a motivated and organized individual to provide front desk support to our General Office.">The successful candidate will be responsible for:">Manning...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job Title: Business Support AssociateLocation: Potong Pasir MRT AreaAbout the Role:We are seeking an experienced Administrative Coordinator to join our team at Business Edge Personnel Services PTE LTD.The successful candidate will be responsible for coordinating training and performing various administrative duties.Key Responsibilities:Coordinate logistics...


  • Singapore GOAL SETTERZ BUSINESS SOLUTIONS PTE. LTD. Full time

    Job OpportunityWe are seeking a highly skilled Support Services Officer to join our team at GOAL SETTERZ BUSINESS SOLUTIONS PTE. LTD.This role is responsible for handling administrative and export documentation, as well as general administrative duties.The ideal candidate will have 1-2 years of experience in a similar field and possess excellent Microsoft...


  • Singapore This Is An IT Support Group Full time

    Responsibilities Provide timely and professional services to customers through hotline, email, online chat, Whats App, and other channels. Handle customer inquiries and report problems encountered by customers to relevant departments in a timely manner, working together to solve customer issues. Manage all customer operations problems and follow up on...


  • Singapore Kk Women's And Children's Hospital Pte. Ltd. Full time

    Job OverviewWe are seeking a highly skilled and experienced Patient Experience Support Coordinator to join our team at Kk Women's And Children's Hospital Pte. Ltd.About the RoleThis is an exciting opportunity for a dedicated and customer-focused individual to support the Office of Patient Experience in managing feedback and responses within the hospital.The...


  • Singapore TREK TECHNOLOGY (SINGAPORE) PTE LTD Full time

    Job OverviewWe are seeking an experienced Business Support Officer to join our team at TREK TECHNOLOGY (SINGAPORE) PTE LTD.About the RoleThe successful candidate will be responsible for performing general administrative duties, providing secretarial support, and processing work pass applications and renewals.Key ResponsibilitiesManage calendars and meeting...


  • Singapore This Is An IT Support Group Full time

    Job Summary At Allegis Group, we enable career success by providing opportunities to thrive. We foster an inclusive workforce and embrace a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work.We offer employees unmatched career advancement opportunities, and the ability...


  • Singapore BAN TECK HAN ENTERPRISE CO PTE LTD Full time

    We are seeking a highly skilled and organized individual to join our team as a Business Support Officer at BAN TECK HAN ENTERPRISE CO PTE LTD.The estimated salary for this role is $30,000 - $50,000 per annum, depending on experience.Job DescriptionBalancing multiple tasks simultaneously, the Business Support Officer will provide administrative support to our...


  • Singapore HUC SOLUTIONS PTE. LTD. Full time

    Job DescriptionHUC SOLUTIONS PTE. LTD. is seeking an experienced Business Support Officer to join our team. This role will be responsible for providing administrative support, office administration, and data entry services.The successful candidate will have a strong background in Microsoft Office and ERP systems. They will also possess excellent...