Supply Chain Analyst

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About The Us

Service Operations & Technology (SOT) is the organisation within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on every day, across the globe, for all brands of the Group.

We operate at the core of the Volvo Group's service ambition, enabling uptime, trust, and customer success through stable operations, continuous improvement, and digitalization.

The world around us is changing fast, and the service business is becoming one of the most strategic areas for the Volvo Group. SOT turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI-enabled processes and systems that strengthen the end-to-end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group's sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

Joining SOT means being part of a collaborative and diverse environment where we drive operational excellence and transform strategy into tangible results.

With us, you can push your own professional skills and drive change together with committed people. We are in an exciting transformation phase – come, learn and create a new future together with us

Supply Chain Analyst

As a Supply Chain Analyst, you will be part of our Supply Planning team at Distribution Center (DC) Singapore working in a dynamic, cross-functional environment to ensure excellent parts availability for our dealers and end customers. You will play a key role in backorder management, materials replenishment, inventory optimization, and supply chain performance analysis.

Working closely with central distribution centers, material planners, site operations, and sales teams across multiple brands, you will help drive supply chain efficiency, improve service levels, and optimize inventory and working capital. You will also contribute to continuous improvement initiatives by leveraging data, digitalization, and automation to enhance our ways of working.

Roles & Responsibilities

Backorder & ETA Management

Perform backorder daily recovery from central distribution centers to improve parts availability and customer satisfaction. Collaborate closely with internal/external suppliers and material planners to follow up on back order status. Work closely with our dealers/customers over several markets, provide timely updates on backorder status and respond to Estimated Time of Arrival (ETA) enquiries. Lead regular strategic follow-up meetings with relevant stakeholders to improve ETA reliability, address recurring supply issues, and drive timely escalations. Proactively support customers' advance-planned orders (Time Planned Orders), coordinating supply chain priorities and providing transparent visibility of order fulfilment performance.

Materials & Inventory Analysis

Monitor and analyse Supply Planning KPIs, identify performance gaps, and drive corrective and improvement actions in collaboration with cross-functional teams.Coordinate end-to-end internal parts supply chain activities, from central distribution centers through to customer order allocation, ensuring effective analysis, follow-up, and issue resolution. Facilitate close coordination between site operations and sales teams to ensure efficient information sharing and smooth goods flow. Conduct inventory analysis and drive inventory optimization initiatives, including obsolescence management, scrapping follow-up, and working capital improvement. Coordinate campaign-related and other special demand planning activities to ensure supply readiness and fulfilment. Monitor end-to-end inbound lead time, including Order-to-Bin performance, identify potential bottlenecks, and drive initiatives to improve lead time and operational efficiency.

Digitalisation & Automation

Collaborate with the RPA team to support and enhance existing automation processes through, while actively participating in the digitalization network t