Customer Service Operations Specialist

Samudera Shipping Line Ltd in Singapore is seeking an Assistant Executive, Customer Service Liner to join our dedicated team. You will support the customer service function by handling inquiries, processing orders, shipments, and invoices, and coordinating with operations and sales.The role emphasizes accurate record-keeping, reporting, and collaboration...

A global real estate and management services firm in Singapore is seeking a Customer Service Officer to provide information and resolve daily inquiries related to products and services. The role involves handling service requests through various channels, managing call systems, and coordinating emergency actions. The ideal candidate should possess a diploma...

Land Transport Authority (LTA) Singapore seeks a proactive professional for the role of Principal / Senior Executive / Executive (Customer Service Relations). The position focuses on delivering frontline and operational support across multiple customer touchpoints, ensuring timely and accurate responses to inquiries.The successful candidate will have strong...

Job Description Job Summary: Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean). Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity. Serve as a reliable point of contact for customer and agent inquiries, providing...

This role is responsible for monitoring and optimizing the daily performance of our in-house AI Customer Service Agent. You will maintain and update the Knowledge Base (KB) and adjust AI skill configurations to improve reply accuracy, content timeliness, and customer satisfaction. Additionally, you will handle user issues that the AI cannot resolve to ensure...

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore is seeking a Customer Service Officer (Logistics) to coordinate daily operations with customers, warehouses and freight forwarders, and to process orders and arrange shipments.The role also involves monitoring inventory accuracy, reconciling stock discrepancies, maintaining cycle count records for audits,...

UPS Supply Chain Solutions, Inc. in Singapore is seeking a dedicated Customer Service professional to support freight operations and drive excellent service levels.You will respond to inquiries, manage customer expectations, and collaborate with internal teams to improve processes. The role requires 2+ years in air/sea freight operations, strong English...

A logistics service provider in Singapore is seeking a detail-oriented professional to manage customer orders. The role involves processing orders promptly, resolving shipment issues, and maintaining inventory accuracy. Successful candidates will demonstrate strong customer service skills and proficiency in MS Office. With responsibilities including KPI...

This role is responsible for monitoring and optimizing the daily performance of our in-house AI Customer Service Agent. You will maintain and update the Knowledge Base (KB) and adjust AI skill configurations to improve reply accuracy, content timeliness, and customer satisfaction. Additionally, you will handle user issues that the AI cannot resolve to ensure...