Fvp, design director

1 week ago

Singapore United Overseas Bank Ltd. Full time

FVP, Design Director - Service Design, Group TMRW Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. About the Department We are building and expanding the best digital bank in ASEAN. Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape. TMRW (pronounced as “tomorrow”) empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS). Job Responsibilities The Role: As a Service Designer within our dynamic experience design team, you will play a critical role in enhancing the customer experience across our Private Bank services and beyond. The Responsibilities: Holistic Service Design: Develop comprehensive service design frameworks that encompass end-to-end customer journeys for our Private Bank offerings. Cross-Functional Collaboration: Work alongside Design Ops, Product Design, UX Content Design, and Discovery and Research teams. User-Centric Research: Lead user and stakeholder research initiatives to gather insights on customer behaviors, pain points, and preferences. Prototyping and Testing: Create prototypes and conduct usability testing to validate design concepts. Framework Development: Establish and refine service design frameworks and toolkits. Stakeholder Engagement: Communicate design concepts and service design strategies to stakeholders. Mentorship and Knowledge Sharing: Mentor junior designers and contribute to best practices within the design team. Job Requirements The Skills: Experience: 5+ years in service design, UX design, or related fields. Design Thinking: Proficient in applying design thinking methodologies. Research Proficiency: Skilled in user research techniques. Collaboration Skills: Exceptional collaboration and communication skills. Prototyping Tools: Proficiency in design and prototyping tools. Systems Thinking: Ability to see the bigger picture and understand how various components of a service fit together. Agile Mindset: Experience working in Agile environments. By joining our team as a Service Designer, you will contribute your expertise to shape the future of digital banking experiences within the Private Bank and beyond. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. #J-18808-Ljbffr

  • Fvp, design director

    3 weeks ago

    Singapore United Overseas Bank Ltd. Full time

    FVP, Design Director - Service Design, Group TMRWLocation: Singapore, SG Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by...

  • Fvp, design director

    4 weeks ago

    Singapore United Overseas Bank Ltd. Full time

    FVP, Design Director - Service Design, Group TMRW Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided...

  • FVP, Design Director

    4 weeks ago

    Singapore United Overseas Bank Full time

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