Sales & Operations Manager (Aesthetic Clinic)

2 weeks ago


Singapore Ezyhealth Holdings Pte Ltd Full time

Sales & Operations Manager (Aesthetic Clinic)
Oversee day-to-day operations of the aesthetics clinic to ensure excellent patient experience, regulatory compliance, safe clinical practice, efficient use of resources, and profitable growth. Act as the link between clinical staff, medical director, vendors, and administrative teams.
Primary responsibilities: Operations & administration
Manage daily clinic operations: opening/closing, appointment flow, scheduling, and patient intake processes.
Develop and enforce standard operating procedures (SOPs) for front desk, treatment rooms, and back-office functions.
Ensure accurate patient records, consent forms, and confidentiality.
Clinical oversight & compliance
Ensure all treatments are delivered under appropriate medical supervision and in accordance with local laws/regulations and clinic protocols.
Maintain up-to-date clinical licenses, certifications, and continuing education records for staff.
Oversee infection control, sterilization, waste disposal, and safety protocols; coordinate routine audits and incident reporting.
Staff management & training
Create training plans (clinical procedures, customer service, product knowledge, sales), and run regular competency assessments.
Conduct performance reviews, coaching, disciplinary actions, and team-building activities.
Customer experience & sales
Ensure high-quality patient consultations, follow-ups, and after-care procedures.
Drive patient retention and referral programs; supervise upselling and package programs while ensuring ethical practice.
Handle escalated patient complaints and resolve issues promptly.
Financial & business management
Prepare and manage clinic budget, control costs, and optimize resource utilization.
Track sales, revenue, profitability by service/product, and implement initiatives to meet targets.
Oversee billing,



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