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IT Operations and Incident Management Lead
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Singapore beBee Careers Full timeWe are seeking a seasoned IT Operations and Incident Management expert to lead our team and ensure the effective management of incidents within our IT environment.Key Responsibilities:Oversee incident management processes, ensuring timely resolution and minimal disruption to servicesCoordinate with various teams to efficiently manage incidents and ensure...
IT Ops and Incident Manager
2 weeks ago
Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.
We are seeking an IT Ops and Incident Manager to lead our operations team and ensure the effective management of incidents within our IT environment.
A brief summary of your job responsibility:
Oversee incident management processes, ensuring timely resolution and minimal disruption to services
Coordinate with various teams to efficiently manage incidents and ensure effective communication throughout the incident lifecycle
Define and implement operational standards, best practices, and procedures for incident management
Conduct post-incident reviews to improve processes and prevent recurrence of incidents
Monitor system performance and availability, taking proactive measures to mitigate potential issues
Lead IT operations activities, ensuring seamless service delivery and compliance with internal and external standards
Work with senior management to report on incident trends, service performance, and improvement initiatives
Provide leadership and mentorship to the ops and incident management team, fostering a culture of continuous improvement
Requirements:
Minimum 5 years of experience in IT operations and incident management roles
Strong knowledge of ITIL best practices and certification, preferably ITIL v3 or v4
Experience with incident management tools and IT service management software
Proven ability to lead and manage teams in a fast-paced IT environment
Excellent communication, interpersonal, and problem-solving skills
Familiarity with IT infrastructure, security principles, and operational risk management
Ability to manage multiple priorities and projects effectively
Join us and discover a meaningful and exciting career with Assurity Trusted Solutions The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".
We thank you for your interest and please note that only shortlisted candidates will be notified.
By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS's privacy statement which can be found at: or such other successor site.
Benefits:
A wholly-owned subsidiary of GovTech
We promote a learning culture and encourage you to grow and learn
A competency framework is in place to help you grow your career with us.
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