Managed Services Engineer

Overview PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)We are robust and resilient (100% independent and 0 debt)We are entrepreneurs and passionate experts : We invest in what we believe genuinely and work as a collective intelligence We are positive, courageous, caring, doers and committed to excellence YOUR ROLE AND RESPONSIBILITIES Infrastructure Management Support and maintain cloud infrastructure across Azure (primary), AWS, and on-premises environments for multiple clients Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and performance Manage and optimize infrastructure costs while maintaining service quality Implement and maintain backup, disaster recovery, and business continuity strategies Design, implement, and maintain CI/CD pipelines using GitHub Actions and GitLab CI/CD Automate deployment processes and improve development workflow efficiency Ensure security best practices are integrated throughout the CI/CD pipeline Troubleshoot and optimize existing pipeline performance Infrastructure as Code Develop and maintain infrastructure using Terraform for consistent, repeatable deployments Create and manage CloudFormation/CDK templates for AWS resources (preferred)Version control infrastructure code and implement proper change management processes Document infrastructure configurations and maintain architectural diagrams Collaborate with clients and internal teams to design scalable, secure cloud solutions Participate in architecture reviews and provide technical recommendations Research and evaluate new technologies and services to improve client offerings Contribute to infrastructure standards and best practices development Client Support Provide technical support and guidance to clients on infrastructure-related matters Participate in client meetings and technical discussions as needed Create and maintain documentation for client environments Ensure SLA compliance and communicate effectively about service status WHO YOU ARE We are seeking an experienced DevOps Engineer to join our growing managed services team. In this role, you will be responsible for supporting and maintaining cloud infrastructure for our diverse client portfolio while ensuring high availability, security, and performance across multi-cloud and hybrid environments. Technical Skills Cloud Platforms : Strong experience with Microsoft Azure (primary focus), working knowledge of AWS Infrastructure as Code : Proficiency with Terraform for multi-cloud deployments CI/CD : Hands-on experience with GitHub Actions and GitLab CI/CD pipelines On-Premises : Experience managing traditional infrastructure and hybrid cloud environments Operating Systems : Proficiency with Linux and Windows server administration Networking : Understanding of cloud networking, VPNs, load balancing, and security groups Monitoring & Logging : Experience with monitoring tools and log management systems Professional Experience 3+ years of experience in DevOps, cloud infrastructure, or similar role Experience managing infrastructure for multiple clients or environments Proven track record of implementing automation and improving operational efficiency Experience with incident response and troubleshooting in production environments Soft Skills Strong problem-solving and analytical thinking abilities Excellent communication skills for client interactions and team collaboration Ability to work independently and manage multiple priorities Detail-oriented with strong documentation practices Customer service mindset with focus on client satisfaction BONUS SKILLS Containerization : Knowledge of Docker, Kubernetes, Helm, and container orchestration Configuration Management : Experience with Ansible, Puppet, or Chef Security : Understanding of cloud security best practices and compliance frameworks Certifications : Azure certifications (Azure Administrator, DevOps Engineer Expert), AWS certifications, or Terraform certifications Scripting : Proficiency in PowerShell, Bash, Python, or other automation languages Database Management : Experience with cloud databases and backup strategies Agile/DevOps Culture : Experience working in Agile development environments MORE ABOUT PALO IT We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives: Attain 50% of revenue from projects with a positive impact Train 100% of our workforce on impact Achieve B Corp certification among all 16 of our offices across the globe Continuously measure & improve employee happiness Our clients are among the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges. PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices Privacy: Protecting your privacy and the security of your data are long-standing priorities for Palo-IT. Your personal data will be processed for recruitment-related activities, including interviews and tests, evaluating and assessing results, and as needed in the recruitment and hiring processes. Please consult our Privacy Notice to know more about how we collect, use, and