Customer Support Administrator
10 hours ago
singapore
Oxford Instruments plc
Full-time
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Primary Purpose
Support Customer Service Activities, South East Asia.
Role Details : Temp Part-Time
Business, Location
Service Delivery, South East Asia
Role
Customer Support Administrator
Primary Purpose
Support Customer Service Activities, South East Asia.
Key Responsibilities
- Supports SEA Customer Support Administration activities across all Business Units.
Shipment Logistics
- RMA, loan detector shipment, temp export/import permit application, CS orders shipment and monitor till shipment reach to consignee.
- Coordinate and arrange RMA, loaner export/import shipments, including the application for temporary export/import permits
- Coordinate customer import shipments (upgrades, spares etc.) by providing shipping invoices and packing slips for customer confirmation and seek for shipping instructions for FCA terms.
- RMA tracking (on status from exporting till repair completion and importing to consignee)
SAP Sales & Service Cloud/FSM
- To create and maintenance SAP opportunities, ensuring the data is accurate and up to date.
- To monitor and closing of SAP opportunities once order is received/completed or overdue on timely basis
- To follow up on open quotes for Upgrades, Billables and Service Contracts orders periodically
- To update the tracking and financial records for all Billables and Service Contracts orders
- To coordinate with the relevant departments for Supplier & Customer