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APM Terminals | Area L&S Subject Matter Expert

2 weeks ago


Singapore APM Terminals Full time

Area L&S Subject Matter Expert
Area L&S Subject Matter Expert
Apply locations SG - Singapore time type Full time posted on Posted 30+ Days Ago job requisition id R128029
Opportunity
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
What We Offer
This role is the local expert within concentrated process areas; understanding and promoting the standard and right way to service and deliver in TbM Operation and acts as the first point of contact for country super users. This includes facilitating application and process development with Global FPOs, training and driving adoption of functionalities by Area Operation. Main business areas under L&S are Landside, Customs, LCL.
Key Responsibilities
Train and coach Area Superusers and TbM Operation:
Global and local product processes and practices
Global and local applications and all integration points
Support process, SLA & Escalation Procedures
Responsible for system/platform rollouts
Support Area in implementing process improvements and system developments.
A local voice to FPOs in the global process digitalization and automation agenda with aligned approach
Maintain a community of local Superusers in the L&S teams within the Area and provide them with relevant training and support
Promote and guard business processes & data quality awareness and compliance
Act as first level support for Superusers and resolve issues faced
Secure right and sustained knowledge level in Area as well as global SOPS/IOPs adherence and system use as per design
Applications and processes enhance support
Own local customer onboarding and support
Global/Regional SME/FPO Community contributions
UAT with FPOs and provide voice of Area and Customers
Actively participate in all phases of the software development lifecycle driven by FPOs
Business continuity management
We are looking for
Minimum 7-10 years of related experience in an international organization.
Education background in Logistics or Supply Chain would be advantageous
Knowledge of processes and supporting L&S applications like MyMaersk/SAP/Cargowise
Experienced in working with documents like IOPs/QRGs
Continuous improvement mindset and right sense of urgency capable to understand bigger picture of priorities and global constraints
Strong understanding of processes within L&S landscape
Strong communication and stakeholder management skills
Highly structured and analytical
Result driven combined with the ability to achieve results through people
International experience, comfortable with working in a matrix organisation
*For the ideal candidate, the role can be based in Malaysia, Philippines or Indonesia.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
About Us
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.
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