NOC Engineer

4 days ago


Singapore Simba Telecom Full time

The key duties and responsibilities of the role include (but are not limited to):

  • This Role Reports to the NOC Manager
  • Responsible for 24x7 Network Operations on Mobile, Transmission and IP network monitoring, Fiber Broadband and fault management with some Shift work required.
  • Response to all incident reporting, NOC hotline calls and emails
  • Performs first-level troubleshooting and resolves or escalates on Mobile, Transmission , Fibre Broadband and IP network on a regular basis.
  • Managing major incidents escalation and reporting to regulatory, Management on a need-to-basis.
  • Creating SR ticket and provide timely update till Proper closure of said issues.
  • Managing site access with building owners for fault rectification on a case by case basis.
  • Report and coordinate faults rectification with other Mobile Service Operators and ISP from time to time.
  • Support pre and post network change request activity
  • Support customer service team on services issues and feedback
  • Generate daily network performance report in a diligent manner.

The Potential candidate should possess the below qualities to fulfil the needs of the role:

  • Minimum Diploma in Computer Science, Electrical Engineering, or equivalent
  • Understanding of telecommunication systems especially wireless communication (Huge Plus)
  • Ability to work on a 24/7 on-call rotating roster in a NOC
  • Training & experience in Mobile technologies including and not limited to RAN, EPC, VAS, IP & IMS is highly regarded
  • Able to work in a fast-paced environment both independently and as a team
  • Excellent written and verbal communication skills
  • Excellent interpersonal & team work personality is expected.
  • Candidates with CCNA will have added advantage.
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