Job Description
Operations Executive (Foodcourt)
typically oversees the daily operations of a food court, ensuring that it runs efficiently and smoothly.
The Food Court Operations Executive is responsible for managing the daily operations of a food court, ensuring a high standard of service, hygiene, and customer satisfaction. The role involves coordinating with food vendors, maintaining operational efficiency, and adhering to health and safety regulations.
Key Responsibilities:
Daily Operations Management:

• Supervise and manage day-to-day operations of the food court.
• Ensure all food stalls adhere to operational standards and guidelines.
• Monitor and optimize workflow to enhance customer experience.
• Address customer complaints and resolve issues promptly.
• Ensure a high level of customer satisfaction by maintaining service quality.

Partners/Vendor Coordination:

• Liaise with food stall operators to address their needs and concerns.
• Ensure partners/vendors comply with contractual agreements and food court policies.

Hygiene and Safety:

• Oversee the cleanliness and hygiene of the food court and food stalls.
• Ensure compliance with health and safety regulations.
• Conduct regular inspections and audits to maintain standards.

Inventory and Supplies:

• Manage inventory levels of food court supplies and equipment.
• Coordinate with suppliers for timely procurement of necessary items.
• Monitor stock usage and implement cost control measures.

Staff Management:

• Supervise and train food court staff.
• Schedule shifts and manage workforce to ensure adequate coverage.
• Conduct performance evaluations and provide feedback.

Compliance and Reporting:

• Ensure compliance with all relevant regulations and standards.
• Prepare and submit operational reports to management.

Qualifications:

• Diploma or degree in hospitality management, business administration, or a related field.
• Prior experience in food and beverage operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of health and safety regulations related to food handling.
• Proficiency in basic financial management and reporting.

Work Environment:

• The role involves working in a dynamic and fast-paced environment.
• Preferred with experience in food court operations.
• Flexibility to work shifts, weekends, and public holidays as required.
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