Customer Support Assistant

8 hours ago

singapore, singapore manpower singapore Full-time

Duration: 24 months contract
Industry: Semicon/Wafer Fabrication
Work location: East
Working hours: Able to work from Tues-Saturdays, 5am to 2pm, and during Singapore holiday when US is not on holiday

About the Job

  • Process new orders and order changes within set service level agreements via SAP Order Management System.
  • Participate in projects. Lead and/or collaborate with an Order Management team to brainstorm and actively participate in efforts for process standardization, Continuous Process Improvement as well as process automation using available tools (e.g. AI, RPA).
  • Acquire a correct understanding of order pricing logic and be able to apply the knowledge to perform initial pricing issue analysis and be able to assist in collaborating with the