Senior service coordinator

7 days ago

Singapore Quantum Leap Career Consultancy Full time

About the Role We are seeking a proactive and detail‐oriented Service Coordinator / Senior Service Coordinator to support our daily service operations. This role is key to ensuring seamless coordination between customers, engineers, and internal teams, delivering efficient service and a positive customer experience. Key Responsibilities Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow‐up and resolution. Prepare and process quotations, job orders, and service charge documentation. Schedule and prioritize customer service requests based on urgency and available resources. Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction. Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system. Track service history and follow up with customers to confirm satisfaction after service completion. Provide regular

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