Field Application Engineer

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Field Application Scientist to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.
As a Field Application Scientist at ONI you will provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.
Your Role at ONI
Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events
Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs
Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products
Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction
Essential skills and qualifications
Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy
Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
Balanced and prioritize multiple projects in parallel and at different phases
Worked as part of a multidisciplinary scientific team
Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
Data analysis of microscopy data
Identifying appropriate use cases for each type of microscopy experiments
Commercial acumen and understanding of capital equipment sales process in life science industry
Verbal and written scientific communication
Presentation skills
PhD in life sciences
Desired skills and qualifications
Built data science algorithms for image analysis
Used super resolution microscopy for biological research
CRM systems, ideally Salesforce
Sample preparation for super-resolution microscopy
At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred
Benefits and equal opportunity
At ONI, we understand that a fulfilling career involves more than just challenging work - it\'s about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. Our perks include:
Competitive Compensation
We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
28 days of annual leave
plus local