
Software Developer
9 hours ago
Key Responsibilities:
Provide
L2/L3 support
for incidents and service requests in D365 and MS CRM platforms.
Analyze, diagnose, and resolve
application issues , performance bottlenecks, and integration errors.
Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
Implement
configuration changes ,
custom workflows ,
plugins , and
custom reports
using Power Platform tools.
Perform
code reviews ,
unit testing , and coordinate UAT with business teams.
Manage
release deployments
across environments (Dev, QA, Prod) following change control processes.
Monitor system performance and proactively identify areas of improvement.
Liaise with Microsoft support for complex issues or product bugs.
Maintain and update technical and functional documentation.
Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.
Requirements:
4+ years of hands-on experience with
Microsoft Dynamics 365 CE / CRM Online / On-Premise .
Strong understanding of
CRM modules
such as Sales, Customer Service, and Marketing.
Proficiency in:
Customization & Configuration
in D365
JavaScript ,
C# ,
.NET ,
Power Automate , and
Power Apps
Plugins ,
Workflows ,
Custom Entities ,
Business Rules
Data Migration
and
Data Management
Experience with
Power Platform
tools including Power BI is a plus.
Familiarity with
Azure services
(e.g., Logic Apps, Azure Functions) is an advantage.
Experience working in
Agile
or
ITIL-based support environments .
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