
Retail & Operations Executive
2 weeks ago
Overview
(Contract) Retail & Operations Executive at Our Second Nature – Singapore flagship store. This is a contract, full-time role for an initial duration of 4-6 months with potential for extension.
We are looking for a fun, motivated, and driven team player to join our retail team on a contract basis at our flagship store in Singapore - a key figure in the overall OSN offline brand experience. You should be someone who understands the brand and embodies our values. The current position is on a contract full-time basis as Retail & Operations Executive or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").
Responsibilities
- Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
- Assisting in setup and roll out of new stores locally and overseas
- Achieving or exceeding sales and customer growth targets
- Ensuring excellent in store customer service and experience
- Executing in store-activities, events or campaigns
- Reporting on a daily/weekly/monthly product and sales performance
- Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
- Reporting to Retail & Community manager
Customer Service
- Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
- Contributing regularly to innovation and improvement of workflow between online and offline sales channels
- Inspecting returned items and processing store credit refunds
- Ensuring excellent customer experience online and offline
Skills & Requirements
- Candidates must be able to commit to a full-time contract role for minimum duration of 4-6 months
- Minimum 1 year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
- Honest, hardworking, responsible, pro-active and a strong team player
- Able to converse fluently in English
- Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)
How to apply
Please apply by submitting your CV to
Additional Information
- Seniority level: Entry level
- Employment type: Contract
- Job function: Sales and Business Development
- Industries: Retail
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