System Administrator
1 week ago
Job Position Title: System Administrator – ITSM Company: CLPS Global or RiDiK Pte Ltd Schedule: Monday to Friday, 9:00 AM – 6:00 PM Skills: ITSM platform management (Jira/ServiceNow), Business analysis, Process improvement, System configuration, Technical documentation, SQL, API integration, ITIL framework Job Summary We're looking for a System Administrator – ITSM to support our team in Singapore . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you're someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we'd love to hear from you. Key Responsibilities Business Analysis (40%)Gather and analyse business requirements through stakeholder interviews Map user journeys and identify pain points Create functional specifications and process documentation Develop and execute test scenarios Monitor implementation and provide status updates Technical Documentation (40%)Maintain system and workflow documentation, update knowledge base Create user guides and SOPs Document requirements and specifications ITSM Platform Management (20%)Configure and customize ITSM platform Manage service catalogues and automation rules Create dashboards and performance reports Qualifications Bachelor's degree in IT, Computer Science, Information Systems, or related field 3–6 years of experience in Business Analysis and Systems Administration Strong experience with ITSM tools (e.g., Jira Service Management, ServiceNow) in admin/support capacity Government sector experience preferred Familiarity with ITIL framework, SQL, APIs, and process automation Strong communication and stakeholder engagement skills Preferred Certifications: ITIL 4 Foundation, Jira/ServiceNow Administrator About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting‐edge end‐to‐end services across banking, wealth management, and e‐commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast‐growing team shaping the future of technology across industries. Seniority level: Associate Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
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