Field Application Engineer

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Field Application Scientist to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.

As a Field Application Scientist at ONI you will Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.

Your Role at ONI:

• Demonstrate the value of ONI's technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
• Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
• Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI's products at conferences, webinars, seminars, and other industry events
• Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
• Design and conduct experiments at customer's sites or in ONI's laboratory, to highlight how ONI's technology suite can solve specific challenges and meet their needs
• Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI's products
• Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
• Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
• Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
• Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
• Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction.

Essential skills and qualifications:

• Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
• Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.
• Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
• Balanced and prioritize multiple projects in parallel and at different phases
• Worked as part of a multidisciplinary scientific team
• Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
• Data analysis of microscopy data
• Identifying appropriate use cases for each type of microscopy experiments
• Commercial acumen and understanding of capital equipment sales process in life science industry
• Verbal and written scientific communication
• Presentation skills
• PhD in life sciences

Desired skills and qualifications:

• Built data science algorithms for image analysis
• Used super resolution microscopy for biological research
• CRM systems, ideally Salesforce
• Sample preparation for super-resolution microscopy
• At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred.

At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.

As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:

Competitive Compensation
We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.

28 days of annual leave
plus local