Head, Learning

Role Overview
We are seeking a Head of Learning & Organisational Development (L&OD) to lead FairPrice Group's ambition of becoming a learning organisation. As a retail company with a strong frontline workforce at our core, this role will play a pivotal part in shaping and delivering the Group's learning agenda to build future-ready capabilities across frontliners, managers, and leaders.
The focus will be on cultivating a growth mindset, strengthening leadership accountability, and embedding customer-centric skills, digital fluency, and operational excellence across the workforce. By harnessing AI-driven insights, digital learning ecosystems, and strategic partnerships, the Head of L&OD will ensure our people remain agile, future-ready, and empowered to deliver on our brand promise of "Every Day, Made A Little Better."
Key Responsibilities
Learning Strategy & Transformation
Define and lead FairPrice Group's learning and development strategy aligned to business priorities, digitalisation, and transformation agenda.
Implement tiered leadership programs to systematically build leadership capability at all levels.
Embed AI and data analytics in learning needs analysis, content design, personalisation, and impact measurement.
Build a scalable digital learning ecosystem (e.g. Learning Management Systems or Learning Experience Platforms) that integrates micro-learning, mobile, social, and blended solutions.
Establish a robust measurement and evaluation framework to track ROI of L&D investment and leverage grants and funding effectively.
Drive technology integration and data integrity to ensure reliable workforce learning insights.
Leadership & Organisational Development
Design and deliver leadership development frameworks to strengthen the leadership bench and succession pipeline.
Drive organisational effectiveness through change management, culture shaping, and capability frameworks.
Champion a Growth Mindset and continuous learning culture across all businesses and corporate functions.
Vendor & Partnership Management
Manage strategic partnerships with learning vendors, ensuring high quality, relevant, and future-ready learning content.
Co-create customised programmes that leverage external expertise, industry insights, and digital platforms.
Negotiate and manage contracts, performance metrics, and ROI of vendor-delivered programmes and administrations.
Future-Readiness & Innovation
Introduce AI-powered learning tools (e.g., adaptive learning platforms, generative AI for content, talent analytics for learning ROI).
Curate emerging technology solutions (VR/AR, gamification, simulation-based learning) to enhance workforce skills and engagement.
Align workforce learning pathways to SkillsFuture movement, WSQ frameworks, and sector transformation plans.
Frontline & Retail Capability Development
Develop structured learning programmes for frontline associates, supervisors, and store/outlet managers to build customer service excellence, digital and operational readiness, and compliance.
Partner with business units to embed learning into day-to-day retail operations, ensuring that learning drives measurable improvements in customer experience, productivity, compliance and safety.
Build pathways for frontline employees to progress into future leadership roles, supporting upward mobility and internal career growth.
People Leadership
Lead and inspire a high-performing L&OD team to design, deliver, and evaluate impactful learning experiences.
Partner closely with the HRBP and Talent Management teams, as well as the various business and corporate function leaders to translate workforce needs into learning solutions.
Qualifications & Experience
At least 12–15 years of progressive HR, Learning & Development, or Organizational Development leadership experience, ideally in large, complex organisations.
Experience in retail or customer-facing industries with emphasis on frontline workforce development.
Strong track record in digital transformation of learning and proven ability to integrate AI and analytics in learning strategies.
Demonstrated experience in vendor management and partnerships with learning institutions.
Strategic thinker with strong business acumen, able to influence senior stakeholders and translate vision into execution.
Strong leadership, communication, and change management skills.
Passionate about shaping the future of work and enabling people to thrive in a digital economy.
#J-18808-Ljbffr