Patient Service Associate
7 days ago
EHS clinic
Aspen Endocrine clinic
any other FHG clinics
Purpose of Position:
You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services. In additional, drawing blood from patients by adhering to SOP will be part of your responsibilities
Primary Responsibilities and Duties:
Schedule patient appointments and make reminder calls.
Obtain patient address, contact details, insurance information and medical history
Maintain patient data up-to-date and verify patient information at every visit
Identify patient’s insurance coverage and collect co-payments
Process credit card payments and balance daily cash deposits
Perform timely billing in Clinic Management System and in insurance portals
Inform patients about delays and waiting times
Support triage to gather patient information for clinical judgment to priority of care
Respond to patient queries and concerns in a professional manner
Stay updated with information regarding insurance programs and funding sources.
Assist patients in filling forms
Management of patients’ records in accordance with PDPA act
Maintains clinic(s) supplies inventory by checking stock to determine inventory level
Dispensing of medication with second checker
Drawing, handling and labelling of blood samples
Key Skills:
Good written and spoken English
Good interpersonal skills and ability to work with colleagues from cross departments
Qualifications:
Education : Minimum GCE “N” Levels
Experience : Minimum 1 year of experience in Healthcare
Certification: Phlebotomy Certificate
By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.
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