Staff UX Designer

Overview
We''re looking for a
Staff UX Designer
to join our UX & Design team. This position is full-time and based in Singapore and reports to the UX & Design Manager. This role is great for UX Designers who revel in stakeholder management, excel in facilitation of design/technical discussions to accelerate execution, love solving wicked problems and want to have a say in the long term vision in how we scale up our operations to bring our content to a larger audience in the future. At Viki, you'll be essential in providing a world-class service to our users while our business is scaling up.
Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment.
Key Responsibilities
Key partner along with PM and data in defining and executing our product strategy and roadmap
Mapping out user journeys and the respective user flows for different personas
Provide mentorship and guidance to members of the UX team
Storytelling chops, bringing these user stories and insights to life
Strategic design vision and thinking with a strong ability to manage user complexity
Presenting insights and rallying the team to co-create solutions
Driving UX discovery, delivering solutions with deep understanding of user behaviors
Creating design prototypes, micro-interactions and transitions
Conducting usability tests
Collaborating with Product, Business (Content Operations, Customer Support, Marketing etc.) & Engineering teams to understand, research and translate requirements into solutions
Preferred Qualifications
Degree with 8+ years of experience as a professional UX Designer, with productivity products or B2B experience a plus
Experience designing solutions and Design systems
Creative. See things differently and come up with solutions that solve problems
Exceptional attention to detail and organization skills
Excellent oral and written communication skills; ability to interact with both technical and nontechnical people, strong opinions loosely held
Driven by data and research, designing and analyzing workflows to support key business objectives
Experience working in start-up and/or media company environments
BS/MS in Interaction Design, Product Design, or a related field a plus
Previous management experience a plus
Proficiency qualitative and qualitative data analysis a plus
Equal Opportunity
Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance
- Only be satisfied with complete success - Kaizen
Passionately Professional
- Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika
- Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction
- The greatest satisfaction for our teams is seeing their customers smile
Speed Speed Speed
- Always be conscious of time - take charge, set clear goals, and engage your team
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Design, Art/Creative, and Information Technology
Industries: Entertainment Providers
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