Senior officer, customer experience

6 days ago


Singapore NTUC Club Full time

We are looking for a dynamic and detail-oriented Projects and Service Engagement member to join our team. This role is pivotal in managing our various internal projects and enhancing staff engagement and guest experience initiatives. The ideal candidate should have strong organisational skills, excellent communication abilities and a passion for delivering exceptional service. He/She should be self-motivated and curious to learn. Job description Service Engagement Drive the ideation, creation and execution of both internal and external service engagement initiatives (service culture communications and guest delights) from start to finish. Oversee and manage current service initiatives to ensure continued effectiveness and alignment to service engagement goals. Internal Projects Management Support in the programme management efforts by preparing the necessary materials and ensuring smooth execution of activities. Support the Assistant Manager in planning and executing events, ensuring all aspects are managed effectively from conception to completion. Support the Assistant Manager in liaising with both internal and external stakeholders to ensure that all requirements are met. Customer Experience Projects Support Plan and lead bi-monthly night assessment walks to ensure that issues are addressed and followed up promptly. Support the Manager in digital user testing and mystery shopping to audit current offerings. Requirements Degree/Diploma in Business, Hospitality, Events Management, or related studies. At least 2 years of work experience, preferably in customer service or events management. Proficient in Microsoft Excel, Word and Power Point. Ability to multi-task and adhere to timelines. A proactive personality to solve problems and a commitment to delivering high-quality service. Summary of role requirements: Looking for candidates available to work: Monday: Morning, Afternoon Tuesday: Morning, Afternoon Wednesday: Morning, Afternoon Thursday: Morning, Afternoon Friday: Morning, Afternoon 2-3 years of relevant work experience required for this role. Working rights required for this role. Expected start date for role: 09 December 2024. Expected salary: $2,500 - $2,800 per month. #J-18808-Ljbffr



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