Floor Manager

1 week ago

Singapore Ennismore Full time

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.
Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.
Job Description
The Floor Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Floor Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.
Promote restaurant business and continually increase database contacts
Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
Ensure and promote compliance with all local liquor, health and sanitation regulations
Manage and provide direction to all bar employees on the floor during shifts and events
Hold staff accountable to uphold uniform and grooming standards to the highest level
Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
Monitor departments performance with respect to the restaurant budgets
Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
Seek out and produce events to generate revenues for the property
Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
Consistently monitor quality of service and product delivered on property
Collaborate on needs of departmental staff scheduling
Instruct staff in on-going training to uphold service standards
Coordinate menu sponsorship deals and menu product placement
Interview employees and provide input on talent selection
Assess employee performance and provide feedback annually and throughout the year
How do I deliver this?
Tell it like it is-
Authentic, honest, you mean it, sincere, true.
Have fun and make friends -
fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back-
Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now -
Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Qualifications
At least 3 years of experience in a luxury hotel or resort setting preferred in similar role.
Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
Excellent leadership, interpersonal, and communication skills.
Familiarity with Opera systems, MS Office,
Passion for hospitality and delivering outstanding guest experiences.
Proactive, detail-oriented, and capable of working independently.
Ability to adapt to a fast-paced, dynamic environment.
The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.
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