Application Engineering Manager

Application Engineering Manager & Training Specialist, Southeast Asia
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Application Engineering Manager & Training Specialist, Southeast Asia
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QSC
Application Engineering Manager & Training Specialist, Southeast Asia
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Application Engineering Manager & Training Specialist, Southeast Asia
role at
QSC
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Overview
Q-SYS South East Asia requires a technically skilled and customer oriented Applications & Training Manager serving our Southeast Asia business. The role leads both our sub-regional applications engineering team and technical training capabilities across our direct and in-direct markets in Southeast Asia.
Overview
Q-SYS South East Asia requires a technically skilled and customer oriented Applications & Training Manager serving our Southeast Asia business. The role leads both our sub-regional applications engineering team and technical training capabilities across our direct and in-direct markets in Southeast Asia.
Leading these technical functions, you will oversee the applications team to deliver high-quality post sales customer support and collaborate with go to market teams, distributors, integrators, consultants, and end-users. You will also serve as the regional representative of our award-winning Q-SYS training, developing and delivering engaging sessions and contributing to the ongoing success of our curriculum in partnership with our marketing, business and product teams.
This role blends technical leadership with training impact to support our business growth and customer success.
Responsibilities
Applications Engineering & Support
Design and implement, in collaboration with Corporate Market Services and local leadership, a high-impact support framework for key customers in Southeast Asia & Korea.
Provide hands-on applications support, technical training, and troubleshooting, including programming, commissioning, and network configuration.
Manage and mentor the Applications Engineering team to ensure high performance, accountability, and continuous development.
Ensure timely and accurate documentation and case hygiene within the CRM system.
Ensure the team meets the expected levels of service and delivers to the needs of the market
Training
Deliver Q-SYS technical training in various formats (classroom sessions, roadshows, and webinars) for partners, consultants, and end-users.
Coordinate and plan training sessions based on market demand and strategic priorities.
Mark exam submissions and provide meaningful feedback to learners.
Act as the regional face of Q-SYS training, promoting adoption and engagement.
Gather feedback from classrooms and sales teams to enhance the training curriculum in alignment with global product and training teams.
Work closely with sales teams to align content priorities with customer and partner needs.
Liaise with internal departments to support business development and training alignment.
Industry Engagement
Build and maintain strong relationships with partners and key support stakeholders.
Participate in market research, competitor benchmarking, and customer feedback initiatives.
Attend relevant industry trainings and events to maintain technical expertise and market awareness.
Represent the company at regional trade shows and industry functions as needed.
Qualifications
Education:
Education to degree level or qualification in an industry relevant field is preferred.
Comprehensive understanding of audio, video and networking technologies.
Experience
Strong experience with Audio, Video, and Control (AVC) systems is required
Proven ability to deliver technical training related to AV/IT systems to diverse audiences
Experience in proposing AV or IT infrastructure solutions is preferred
Familiarity with technical diagnostic tools and applications relevant to AV/IT systems
Q-SYS certification is an advantage
Experience in developing training content in PowerPoint and video formats is desirable
Experience with Salesforce CRM or equivalent platforms is a plus
Management experience is an added advantage, though not required
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Engineering and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
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