Supply Chain Specialist

6 days ago


Singapore The GMP Group Full time

Job Title: Freight Operations Support Specialist

  • Main Responsibilities:
    • Support freight operations, including 90% air freight, 9% trucking, and 1% ocean freight.
    • Collaborate with 3PL warehouse, freight providers, and relevant stakeholders to resolve shipment issues, such as documentation errors, cargo damage, discrepancies, and more.
    • Respond promptly to stakeholders' queries and concerns about shipments.
    • Service recovery includes containment of escalations and conflict resolution through investigation.
    • Manage the performance of 3PL transportation teams and freight providers, ensuring agreed service standards and KPIs are met.
    • Prioritize enhancement requests for operations and systems.
  • Requirements:
    • Minimum 3 years of work experience in a similar capacity.
    • Air freight operations support experience is essential.
    • Ability to provide remote support during peak periods on weekends for urgent shipments.
    • Excellent communication skills to respond professionally via emails, meetings, calls, etc.
    • Comfortable attending meetings with 3PL warehouse, freight providers, and global stakeholders.
    • Will travel to ALPS for warehouse visits and quarterly meetings if necessary.
    • Independent, responsible, resourceful, and fast learner with a sense of urgency.

About the Role: We are seeking an experienced freight operations support specialist to join our team. The ideal candidate will have a strong background in air freight operations support and excellent communication skills.

Contact Information: Only shortlisted candidates will be notified. To apply, please visit and search for Job Reference: QYXWX65V.



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