Supply Chain Specialist
6 days ago
Job Title: Freight Operations Support Specialist
- Main Responsibilities:
- Support freight operations, including 90% air freight, 9% trucking, and 1% ocean freight.
- Collaborate with 3PL warehouse, freight providers, and relevant stakeholders to resolve shipment issues, such as documentation errors, cargo damage, discrepancies, and more.
- Respond promptly to stakeholders' queries and concerns about shipments.
- Service recovery includes containment of escalations and conflict resolution through investigation.
- Manage the performance of 3PL transportation teams and freight providers, ensuring agreed service standards and KPIs are met.
- Prioritize enhancement requests for operations and systems.
- Requirements:
- Minimum 3 years of work experience in a similar capacity.
- Air freight operations support experience is essential.
- Ability to provide remote support during peak periods on weekends for urgent shipments.
- Excellent communication skills to respond professionally via emails, meetings, calls, etc.
- Comfortable attending meetings with 3PL warehouse, freight providers, and global stakeholders.
- Will travel to ALPS for warehouse visits and quarterly meetings if necessary.
- Independent, responsible, resourceful, and fast learner with a sense of urgency.
About the Role: We are seeking an experienced freight operations support specialist to join our team. The ideal candidate will have a strong background in air freight operations support and excellent communication skills.
Contact Information: Only shortlisted candidates will be notified. To apply, please visit and search for Job Reference: QYXWX65V.
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