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Assistant Talent & Rewards Manager at Paradox Singapore Company Description Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss. Role Description This is a full-time on-site role for Assistant Director of Sales at Paradox Singapore. The role will participate in all sales activities and work in line with the sales and marketing plan to exceed hotel revenues and target. Responsible for maximizing and driving revenues to increase market share. Act as the main liaison person between clients/bookers, and the hotel for all bookings and groups, from planning to guests’ stay to after-sales stages. Direct Junior Staff and provide leadership towards maximizing revenue and to increase market share for the hotel Sales Strategy and Planning: Collaborate with the Director of Sales to develop effective sales strategies, drive results, and support the team in identifying and capitalizing on opportunities to exceed both personal and team revenue goals. Review business pace, analyze market trends, assess competitor performance, and gather client feedback to adjust sales strategies and identify new business opportunities. Assist in the preparation of the annual sales plan, including setting sales targets and identifying key market segments to focus on. Team Leadership and Development: Supervise the Sales team, ensuring that service standards and operational processes are consistently upheld. Assist in the training and development of junior sales staff, providing coaching and creating opportunities for skill enhancement to foster future organizational capability. Foster a culture of cooperation and trust among colleagues, supervisors, and teams across departments to achieve positive and cohesive results. Client Relationship Management: Based on assigned portfolio, build and maintain strong relationships with key corporate procurement teams, meeting planners, incentive buyers, bookers, airlines, tour operators, and wholesalers. Develop and execute strategies to attract new clients while retaining existing ones, ensuring long-term business relationships and repeat bookings. Promote the hotel through consistent sales activities, including face-to-face visits, entertainment, hotel tours, product presentations, and attending key networking events. Engage with guests from major event organizers staying at the hotel to ensure satisfaction and foster loyalty. Resolve client issues or concerns promptly to maintain positive and lasting relationships. Actively support and participate in all client-related engagement activities to enhance client satisfaction and loyalty. Business Development: Prospect new clients, manage incoming leads, and work diligently to close sales deals in line with revenue targets. Monitor short-term forecasts and hotel performance to identify periods of low occupancy and develop targeted strategies to fill gaps. Provide suggestions to regain lost accounts and implement special programs to increase productivity, occupancy, average rates, and overall revenue during challenging periods. Develop a prospect list targeting potential business from competitor hotels to increase business volume. Identify and source new business opportunities, including all revenue-generating areas to maximize overall hotel revenue.