Customer Service Officer

4 days ago

Singapore INDOGUNA (SINGAPORE) PTE LTD Full time

Job purpose
As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.
Duties and responsibilities
Process customer orders accurately and efficiently using our designated systems or software.
Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
Continuously improve customer service procedures and processes to enhance efficiency and service quality.
Provide insights and feedback to management based on customer interactions to improve products or services.
Qualifications
Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
Fresh graduates are welcome
Excellent communication skills (verbal and written) with a customer-centric approach.
Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
Problem-solving skills and the ability to handle challenging situations professionally.
A proactive attitude with a commitment to delivering exceptional customer service.
Proven experience in a customer service role, preferably in the food service or hospitality industry.
Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.
#J-18808-Ljbffr

  • Customer Services Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    **Customer Services Officer (4 months maternity cover)** **1. Main / Key Responsibility(ies)**: Perform Customer Service duties at the frontline counter. - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System -...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive /

  • Customer Service Officer

    7 days ago

    Singapore Logistic service company Full time

    Company Name: Logistic service company Job Title: Customer Service Officer (ID8027) Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Customer Service Officer

    5 days ago

    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Industry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...

  • Customer Service Officer

    4 days ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive /

  • Customer Service Officer

    1 week ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Officer

    1 week ago

    Singapore VINCO SERVICE PTE. LTD. Full time

    Responsibilites - Process orders and prepare cargo delivery documents. - Investigate customer complaints and stock discrepancies upon delivery. - Assist in arranging cargo and follow up receipt/delivery status. - Plan and track local cargo delivery - Updates and monitor picking accuracy and warehouse activities. - Liaise and coordinate with warehouse and...

  • Customer Service Lead

    2 weeks ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Part-time Customer Service Officer

    13 hours ago

    Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) across all 6 SAFRA EnergyOne Gyms** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...