Senior Lead

The role reports to the Head, Strategic Partnerships and works with Management and stakeholders to develop communications and engagement strategy and content ideas (both internal and external comms) in support of CHIJSC key focus areas. Content production can be outsourced, so the role manages agencies, vendors and internal contributors to deliver it on brand, on time and within budget.

The role will also provide strategic oversight of Volunteer Management and Engagement, working with the Head, Strategic Partnerships to ensure that we have a pool of volunteers who are able to contribute their skills and talent aligned to our Vision and Mission to serve our beneficiaries. The role will oversee the Volunteer Management System (VMS) and, as the function grows, will lead a Senior Executive or Assistant Manager specializing in volunteer management.

The role will also assist with Fund Raising (FR), including the end-to-end management of FR and volunteer engagement events, and support the setting up of a social enterprise, a marketplace that empowers our children and enables them through their multiple talents. In addition, you are to monitor, evaluate and report the outcomes and impact of communications and engagement initiatives to Management, and to the Board as required.

Time allocation:

Communications(including FR and volunteer engagement events) and Volunteer Management(Sections 1 to 3) make up approximately 75% of the role. FR support and the social enterprise (Section 4) make up the remaining 25%.

Responsibilities include 1. Communications Strategy and Content

Work with the Head, Strategic Partnerships, Management and stakeholders to develop communications and engagement plans (both internal and external comms) in support of CHIJSC key focus areas, including strengthening recognition of the “CHIJ Sanctuary for Children” brand.

Generate content ideas and maintain an editorial calendar to engage and educate the public and stakeholders across various channels, incl. newsletter, website, social media and marketing collaterals.

Brief, manage and quality-check external agencies, vendors and freelancers who execute content production (writing, design, photography, video), managing scope, timelines, budgets and brand consistency.

Oversee production of collaterals, incl. annual report, factsheet, boilerplate, service brochures, newsletters, videos and materials related to CHIJSC.

Engage internal teams, Board members, partners and media to source stories, align messaging and secure approvals, and ensure all content featuring children follows consent and safeguarding requirements.

Support Management in applying the media communication policy to build positive relationships with the media and the public. (Code of Governance Principle 6)

Generate, promote and increase awareness of the social mission and causes of CHIJSC, its image, visibility and awareness (i.e. programmes and services).

Evaluate target segments and mode of communications.

Track and regularly assess ROI on effectiveness of media campaigns and outreach activities.

2. Fund Raising and Volunteer Engagement Events

Manage FR and volunteer engagement events end to end, from concept, budget and programmes to logistics, vendor management, guest management and post-event evaluation.

Collaborate with internal teams (i.e. Student Care Services, Student Outreach and Support Services, Programmes and Services) for planning, organizing and executing special events involving Board members, Special Guests and VIPs.

Measure event outcomes against agreed targets (e.g. funds raised, volunteer sign-ups, donor and partner retention) and report learnings to improve the next event.

3. Volunteer Management

Work with the Head, Strategic Partnerships to develop and review the volunteer engagement strategy, covering recruitment, on-boarding, deployment, recognition and on-going engagement of volunteers.

Oversee the deployment and usage of the Volunteer Management System (VMS), incl. data quality, adoption by staff and volunteers, and regular reporting.

Match volunteer skills and talents to programmes and organizational needs, aligned to our Vision and Mission.

Ensure volunteer policies, screening and safeguarding practices are applied consistently across programme.

Build the volunteer management function and, in due course, recruit and manage a Senior Executive or Assistant Manager specializing in volunteer management.

4. Fund Raising and Social Enterprise Support

Support the Head, Strategic Partnerships and the Fund Raising Committee in their efforts and programmes.

Develop and execute strategies for fund-raising and campaigns as agreed with the Head, Strategic Partnerships and the Fund Raising Committee.

Support the setting up of