Manager/ Senior Manager

13 hours ago

Singapore Monetary Authority of Singapore Full time

What the role is:
Be Transformational.
At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth.
Taxpayer Experience and Strategy branch plays a central role in driving Whole-of-IRAS service policies ensuring alignment with Public Service initiatives. The branch is responsible for digital service platforms, including driving Centre of Excellences for Automation, Service Analytics and End-user tools for IRAS.
What you will be working on:
Formulate Whole-of-IRAS service strategies to drive service excellence and ensure alignment with public service policies.
Improve partnership and engagement efforts with taxpayers and stakeholders through various surveys, environment scanning and research methodologies.
Monitor and analyse quantitative and qualitative service performance measurements to develop interventions for improved service delivery.
Support QSM on feedback. Work with various internal and external stakeholders to support public service initiatives.
What we are looking for:
Strong written and verbal communication skills.
Self-driven and motivated.
Ability to question, probe, analyse and make sound recommendations.
Prior experience in research, policy and strategy development is advantageous.
About Inland Revenue Authority of Singapore:
Our Mission:
• Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing

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