Field Technician

12 hours ago

singapore West Sirius Industries Full-time
The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This role requires the candidate to have your own motorbike for work purposes.

$2500-$3000 Basic + AWS + VB

Office location: Woodlands

Key Responsibilities POS Terminal Installation & Support

Install, replace, swap or collect POS terminals at merchant locations.

Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.

Guide merchants on basic terminal usage.

Collect service acknowledgements and installation records.

Basic Troubleshooting

Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.

Determine if issues can be resolved onsite or require escalation.

Replace, reset or collect devices where necessary.

Merchant & Field Support

Attend onsite support requests within required timelines.

Communicate professionally with merchants and provide job updates.

Escalate urgent or unresolved issues promptly.

Collect faulty or returned terminals and accessories.

Record serial numbers and returned items accurately.

Assist with device packing, labelling and stock updates.

Handle company assets responsibly.

Qualifications

Nitec or Diploma in Electronics, IT, Engineering or related fields.

Able to communicate in English

Possess own motorbike and willing to travel for onsite support.

Basic computer and mobile app skills.

Responsible, punctual and willing to learn.

Good to haves

Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.

Comfortable interacting with merchants and customers onsite.

Able to follow SOPs and troubleshooting guides.

Familiar with WhatsApp, email or ticketing systems for job updates.