2026 Bloomberg Customer Support Representative Graduate Program

Overview

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

Responsibilities

• Support client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You’ll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products.
• Collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standards.
• Connect with our clients, including CEOs and executive managers, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use.
• Be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages.
• Contribute to the success of global market participants and build your own expertise in a dynamic, fast-paced environment.

Qualifications

• Minimum of a Bachelor’s degree and the ability to join a 2026 training class (candidates graduating between November 2025 to August 2026).
• Up to 3 years of full-time work experience.
• Business proficiency and fluency in English and Japanese to support respective clients.
• A passion for delivering outstanding customer service to clients through live, interactive media (e.g., phone, messaging, etc.).
• Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry.
• Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities.
• Willingness to learn new technologies and ability to retain and apply new information.
• Excellent attention to detail, with an aptitude for working quickly and accurately under pressure.
• Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team.
• An interest in progressing a career within Bloomberg.
• Curiosity to identify, research, and resolve customer technology, software and hardware issues.
• Awareness of data management, privacy and information security.
• Aptitude to work within highly connected and software-based systems.
• Occasionally work weekends or on a