Network Engineer

4 days ago


Singapore Singtel Full time

Join to apply for the Network Engineer - #catalystWSP role at Singtel .

At Singtel, we believe in a vibrant, diverse, and inclusive workforce where backgrounds, perspectives, and life experiences help us innovate and connect with our customers. We strive for non-discriminatory practices and a performance-based, fair, and collaborative work culture.

Join us and experience what it’s like to be with an Employer of Choice*. Let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel x Singapore Institute of Technology have launched the “The Catalyst Programme” Work-Study Programme (WSP) in Feb 2023. This structured on-the-job development program allows Polytechnic Diploma holders to secure full-time roles while pursuing a university honours degree in Infrastructure and Systems Engineering. The program is open to internal employees and external diploma holders, preferably from ICT, but others are encouraged to apply. Over 3 years, candidates will complete micro-credentials contributing to an honours degree.

The role offered is within the Infrastructure Service Assurance Team , responsible for fault incident response related to network infrastructure like Singtel CPLUS, SDWAN, and Megapop IP network, aiming to restore services quickly and maintain SLA standards.

  • Proactive monitoring and incident management for IP infrastructure, including escalation and stakeholder communication.
  • Liaising with local service providers until issues are resolved.
  • Escalating issues when necessary.
  • Resolving hardware faults within 4 hours SLA.
  • Escalating complex issues to Tier 3, Problem Management, or vendors.
  • Managing hardware faults, including diagnosis, RMA, replacement, and return.
  • Providing onsite support at Data Centres and Exchanges, including hardware replacement and fiber fault resolution.
  • Documenting incidents in the SMOD ticketing system.

Seniority level

Internship

Employment type

Full-time

Job function

Information Technology

Industries

Telecommunications

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