Customer success manager
1 week ago
What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned banking accounts. Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology. Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions and increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes. Who You’ll Work With Work with the rest of the GTM team within Singapore and/or Growth Market business unit. You will demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision-makers all leading to increased customer satisfaction & further expansion opportunities. The position reports to our Geo Leader based in Singapore leading the CX team across Asia. What Makes You a Qualified Candidate 10+ years of experience on customer-facing roles (e.g., pre-sales, strategic consulting, customer role, customer success etc.) with a strong exposure and knowledge of the Banking Industry. Should have experience in promoting analytical solutions for large financials in either a pre-sales or customer-facing role. Work with sales team to meet our customers’ business challenges using data and analytics at scale. What You’ll Bring BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience. A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders. Continuously engage with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome. Possess a keen interest in and understanding of developments in data and analytic technologies. Possess the ability to multitask and manage competing priorities across multiple customers. Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment. Demonstrate excellent organizational and people skills. Excellent English proficiency and presentation skills. This role could require Domestic & International travel. We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office, subject to the business needs. #J-18808-Ljbffr
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Executive, customer service
1 week ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Success Manager
1 month ago
Singapore Zendesk Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...
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Customer success manager
3 weeks ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...
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Customer Success Manager
16 hours ago
Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
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Customer success manager
3 weeks ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
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Customer success manager
3 weeks ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...
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Customer success manager
1 week ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
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Customer success manager
4 weeks ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
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Customer success manager
1 month ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
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Customer success manager
3 weeks ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
3 weeks ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
3 weeks ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
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Customer success manager
4 weeks ago
Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
2 days ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
3 weeks ago
Singapore Darktrace Full timeDarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
3 weeks ago
Singapore EngageRocket Full timeDescription Engage Rocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in Saa S? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...
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Customer Success Manager
2 days ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeEstimated Salary: SGD 60,000 - SGD 80,000 per annumAbout The RoleThe Supreme HR Advisory Pte. Ltd. is seeking an experienced Customer Success Manager to join our team in Singapore.Job DescriptionWe are looking for a skilled and results-driven individual who can develop new partnerships and maintain relationships with existing partners in the Home Appliances...
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Customer Success Manager
1 week ago
Singapore V V TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Serve as the primary contact point for customer needs and requirements.· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.·...
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Customer success manager
4 weeks ago
Singapore Fitch Group, Inc. Full timeCustomer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...
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Customer success manager
2 days ago
Singapore V V TECHNOLOGY PTE. LTD. Full timeJob Description Serve as the primary contact point for customer needs and requirements. Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention. Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively. Build and maintain long-term...